Support
How to reach us
Use any of these channels to report a failure, an incident, a concern or a complaint about Rizal:
- Support phone and WhatsApp: +52 56 3687 1500
- Email: hola@fastfarm.io
- In the web platform: the Help section of the menu.
- In the mobile app: Profile → Help.
Support hours: Monday to Friday, 9:00 to 18:00 (UTC−6).
What you can report
- Failures: something does not load, data looks wrong, or a feature does not do what you expect.
- Incidents: you believe someone accessed information they should not have, or that your data was affected.
- Concerns and complaints: about the service, the support you received, or how your information is used.
To help us respond faster, include your institution, the email you sign in with, the borrower, credit or field involved, what you did, what you expected and what happened. A screenshot helps.
Security incidents: write to hola@fastfarm.io with “Security” in the subject. These reports are reviewed first.
Who receives your report and what happens next
Who receives and handles reports: the Rizal support team. Technical and security issues are escalated to technical leadership.
Response time: we reply within one business day. Resolution time depends on the problem and is not guaranteed.
If you are not satisfied with the response: reply to your support conversation asking for it to be escalated, or write to hola@fastfarm.io with “Escalation” in the subject. Your case goes to company management.
To exercise your rights over your personal data (access, rectification, cancellation or objection), follow the procedure in the Privacy Notice.
Getting started
- Sign in at app.fastfarm.io with the email you were invited with.
- Invite your teammates and decide which information each of them can access.
- Upload your fields, one at a time or many at once, and link them to their credits.
- Follow your financed area in Maps and check which fields have alerts.
- Download reports and each credit's documentation whenever you need them.
Step-by-step guides
The platform's Help section has an interactive guide for each of these topics:
- How to sign in
- How to navigate the platform and what information you can see
- How to invite teammates and manage their access
- How to upload fields manually
- How to upload many fields at once
- How to use the executive dashboard
- How to manage your credits and add new ones
- How to upload or download credit documentation (reports, contracts, insurance)
- How to monitor your financed area
- How to check which fields have alerts
- How to analyse a field in detail
- How to find a farm or field and see its details on the map